Commitment to Privacy

Evergreen Care Solutions Australia is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and health record legislation relevant to the states in which we operate.

Information We Collect

To deliver compliant health staffing and support services, we collect:

  • For Participants: Names, contact details, dates of birth, medical histories, care plans, NDIS participant numbers, and health provider information.
  • For Candidates/Staff: CVs, employment histories, bank details, Tax File Numbers (TFN), Superannuation info, National Police Checks, WWCC details, and health clearance certificates.
  • For Corporate Clients: Contact details, facility addresses, billing details, and roster requirements.

How We Collect and Hold Personal Information

Information is collected directly through secure online onboarding portals, email correspondence, phone intake assessments, or secure web forms. All electronic documentation is stored securely using cloud-hosting environments equipped with advanced multi-factor authentication (MFA) and data encryption protocols. Physical records are retained in locked, secure premises.

Purpose of Collection, Holding, and Use

We collect personal and sensitive information strictly to:

  • Assess, plan, and deliver appropriate individual care and support services.
  • Verify employment qualifications and run mandatory compliance, visa, and safety screenings.
  • Process payroll, invoices, and claim submissions through the NDIS Myplace Portal or Plan Managers.
  • Communicate critical roster shifts, organizational updates, or emergency notifications.

Disclosure of Information

We will never sell or rent your personal data. Your information is only disclosed to:

  • Authorised third-party platforms for mandatory verification (e.g., Service NSW for WWCC tracking).
  • Government agencies when required by law (e.g., NDIS Quality and Safeguards Commission, Department of Health, ATO).
  • Designated medical personnel or emergency services in immediate health or crisis situations.

Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you, or to request a correction if you believe the data is inaccurate or outdated. Please contact our Privacy Officer at our main administrative portal to initiate this process.

Complaints and Contact Information

If you have questions or wish to make a complaint regarding a potential breach of your privacy, please contact:

  • Privacy Officer: Evergreen Care Solutions
  • Email: info@evergreencaresolutions.com.au
  • Location: Orange, NSW, Australia

If you are unsatisfied with our response, you may escalate your complaint directly to the Office of the Australian Information Commissioner (OAIC).